What does the web maintenance service include?

Depending on the plan: security updates, backups, uptime monitoring, bug fixes, content adjustments, speed optimization and technical support. The scope is defined according to your site's needs.

How often should updates be done?

Critical security updates should be applied as soon as possible. General updates (plugins, themes, dependencies) are usually done monthly or quarterly, testing compatibility before applying.

What happens if my site has an urgent problem?

Maintenance plans include a support channel to report incidents. Critical problems (site down, serious errors) are handled with priority according to agreed response times.

Can I request content changes within maintenance?

Yes. Minor content adjustments (texts, images, prices) are usually included. Major changes or new sections are evaluated and budgeted separately if they exceed the scope.

Do you do site backups?

Yes. Frequency depends on the plan (daily, weekly, monthly). Backups allow restoring the site in case of serious problems or information loss.

How do I know if my site needs maintenance?

Common signs: slow speed, console errors, outdated plugins, reported vulnerabilities, obsolete content, display issues in recent browsers.

Does maintenance include hosting?

Not necessarily. Maintenance is applied to the site regardless of where it's hosted. If you need hosting, we can recommend options or include it in the plan.

Can I hire occasional support without a monthly plan?

Yes. We offer on-demand support for specific tasks: bug fixes, one-time updates, migrations or technical audits.

What technologies do you support?

WordPress, React, Next.js, Angular, Vue.js, static sites and custom web applications. Technical scope is defined according to project complexity.

How do I report a problem or request a change?

Through the agreed support channel: email, form or ticket system. We document each request and report progress to maintain traceability.

Web Support & Maintenance: your site always running

Security updates, bug fixes, performance improvements and content adjustments. We keep your website operational, secure and optimized without you having to worry about technical details.

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Common problems on websites without maintenance

Outdated plugins or dependencies that create security vulnerabilities or unexpected errors.

Loading speed that degrades over time: unoptimized images, obsolete scripts, misconfigured cache.

Broken forms, buttons or links that nobody detects until a customer complains.

Outdated content: old prices, discontinued services, incorrect contact information.

Technical errors that appear after browser, server or external service updates.

What our clients say

Real reviews from satisfied customers with our web support and maintenance service.

5.0

Based on 9 reviews.

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A website needs continuous attention

Web maintenance is not optional: it is what allows your site to keep working correctly, loading fast and appearing well positioned. With active support, problems are detected before they affect your users or your business.

Organizations that have trusted our work

We have worked with media outlets, restaurants, schools, service companies, and tech startups in different cities and countries.

Some web design projects

Colombia News Portal

Site with article publishing system, categories, advanced search and multimedia sections. Clean design focused on readability.

Colombia National Theater

Institutional website with event information, ticket purchase, show calendar and photo gallery. Accessible structure for all audiences.

Booking Software

Web system for booking management with interactive calendar, online payments, automatic confirmations and admin panel.

Latin America Environmental Portal

Informative platform about sustainability with educational resources, interactive maps, blog and environmental alert system.

Types of support and maintenance we offer

We adapt the scope according to your site's real needs:

Preventive maintenance

Security updates, periodic backups, uptime monitoring and performance review. Prevent problems before they occur.

Corrective support

Bug fixes, broken links, non-working forms, display issues or browser compatibility problems.

Evolutionary improvements

Content adjustments, new sections, speed optimization, SEO improvements and staged design changes.

How our support service works

Paso 1

Initial diagnosis

We review the current state of the site: security, performance, existing errors and areas for improvement. We document findings.

Paso 2

Maintenance plan

We define priorities, review frequency and scope. It can be monthly, quarterly or on-demand according to your needs.

Paso 3

Execution and follow-up

We perform agreed tasks: updates, fixes, backups, optimizations. We report progress and findings.

Paso 4

Continuous support

Direct communication channel to report incidents, request adjustments or ask technical questions when you need them.

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Cities and sectors

We work remotely, but with experience in specific local contexts:

Cities where we provide our service

MedellinBogotaBarranquillaMiamiOrlandoFloridaCaliforniaNew York

Sectors we have worked with

Restaurants, schools, accounting firms, consultancies, media outlets, tech startups, non-profit organizations, local or ecommerce businesses and professional service companies.

Ideas and resources about web design

In our blog we document design decisions, best practices and tips to improve your digital presence:

What to review before redesigning your website

Guide to decide if you need a minor adjustment, partial redesign or complete overhaul. Key questions to evaluate your current situation.

Read article →

How to structure your homepage content

Recommended section order, what information to prioritize and how to guide visitors toward the action you seek.

Read article →

Web speed: why it matters and how to measure it

Tools to evaluate your site's performance, factors that affect speed and practical steps to improve it.

Read article →

Basic SEO for small sites

Essential technical configurations, content best practices and common mistakes you can avoid from the start.

Read article →

Frequently asked questions: web support & maintenance

Let's keep your site running correctly

Tell us what problems you've detected or what type of support you need. We evaluate the current state of your site and propose a maintenance plan adjusted to your reality.

Request diagnosis

Include: site URL, technology used (WordPress, React, etc.), main detected problems and what type of support you're looking for (preventive, corrective or both).